The Food Please help centre
This manual explains, step by step, how everything in The Food Please works: your digital menu, ordering from the table, the till, the AI Waiter, Credits and AI photos.
Updated 26 October 2026
What The Food Please is
The Food Please is the digital menu for your restaurant, bar or café, plus everything that happens around it on the floor: your guests scan the QR code on the table, see the menu in their language, order and pay from their phone, and the order reaches your kitchen and your panel instantly.
How to use this manual
It follows the shape of your day: first you set up your menu, then you serve the floor and, whenever you like, you add the things that grow your business. Search for any word above or jump straight to what you need:
Start from scratchAccount, menu, QR codes and a first test in 10 minutes.Handling ordersHow they arrive, how to mark them and how the guest is kept informed.AI WaiterWhat it does, how to try it for free and how to make it your own.CreditsWhat uses them, how long they last and how to top up.What's newWhat arrived on 18 October and what's coming next.Contact and supportHow to ask us for help by WhatsApp or email.
Using it from the panel? In Help and support you'll find quick answers with a Go there button and, at the top, 📘 Full manual, which opens this manual.
All pages
Get started
- Getting started in 10 minutesCreate your account, upload the menu you already have (PDF, website or text), add your logo and colours, print the QR codes and place a first test order.
- Your panel at a glanceWhat's in each part of the menu, «Live», the panel on a phone and on a computer, and the kitchen screen.
- Who does what: owner, manager, waiter and kitchenWhat the owner, the manager, the waiter and the kitchen can see and do.
Your menu
- Dishes, categories and pricesCreating and ordering dishes, variants and extras, featured dishes (★), daily specials and opening hours per category.
- Allergens and dietsThe 14 allergens, how to mark them correctly and how your guests filter by them.
- Dish photos and AI photoNewUpload photos, improve them with AI in under a minute (styles, versions and what it costs) and the illustrative image.
- Menu languagesAutomatic English, the Multilingual menu and how to correct a translation.
- Sold out and stockMark a dish as sold out with one tap, plus stock and recipe costing.
- QR codes and tablesOne QR code per table, how to print them and the floor plan.
- Your menu's designLogo, colour, your menu's design and buttons, the info page and dark mode.
Day to day on the floor
- OrdersHow orders arrive, their statuses (new, in progress, ready and served) and pickup orders.
- Kitchen screenOpen it on a tablet or TV and mark what goes out.
- Tables, calls and the billRounds per table, «Call the waiter» and «Ask for the bill».
- Till and POSTake cash or card payments, cash drawer, customer display and closing the till.
- Table and online paymentsLet guests pay from their phone, what it costs and when you get paid.
- Self-order kiosk (the tablet where guests order on their own)How to set up a kiosk tablet, pair it, choose how your guests pay, the order status screen and how to pin the tablet so nobody leaves it.
- BookingsBookings with a deposit and how to manage them.
- Alerts: sound, WhatsApp and emailSound, phone notifications and email so you never miss an order, and how to message guests on WhatsApp.
AI Waiter
- What is the AI WaiterNewWhat the AI Waiter does for your floor, what it never does, how much it costs and who manages it.
- Try it and turn it on20 free tries with your menu, the test table, the AI Waiter's price and how to turn it on or cancel it.
- Create your waiterNewYour AI Waiter's name, voice, way of speaking, look, greeting, backstory and favourite dish, and how to test it before saving.
- What your guests seeThe «Ask me» button, the greeting, the button-led chat, cards with «Add», «Noted!», «Coming right up!», languages and AI Waiter limits.
- The bill in the chatNewThe AI Waiter's digital ticket: table pre-bill, paying by phone, splitting, tips, invoices with tax ID, email copy and the receipt after paying.
- What it suggests and its limitsNewFeatured dishes, excluded dishes, alcohol policy, order suggestions and the AI Waiter's daily limit of AI answers.
- Suggested sales and what guests askHow to read your waiter's «Sales suggested by», the control group, «What guests ask», the 300 answers included each month and basic mode.
Credits
- What they are and what they're forNewWhat uses credits and what doesn't, how long they last, the packs and what happens if your balance runs out.
- Top up and see your historyBuying a pack step by step, the receipt and your history.
Your guests
- Customer clubWho visits you, their details (with consent) and how to export them.
- Stamp cardBring them back: a stamp card on your guests' phones, automatic stamps when they order, stamping at the bar and redeeming the reward.
- Google reviewsAsk for reviews at the best moment and reply to them.
Your business
- Your business and the daily reportSales, average bill, best sellers and each day's summary.
- Invoices and Veri*factuInvoices for your customers and what you need for Veri*factu, Spain's tamper-proof invoicing system (mandatory from 2027).
- Staff time clock (working-time record)How your team clocks in with their PIN or phone, how to fix a punch, hours and overtime, and how to export the record as PDF or CSV.
Your account
- Plans, modules and pricesThe three plans, single modules, the founder price and how to switch.
- Your subscription and paymentsYour card, The Food Please invoices, and changing or cancelling your plan.
- Team and permissionsAdd your team with their own PIN and choose what each person can do.
- Several venuesManage more than one venue from the same account.
- Privacy, data and AIWhat data we store, how we protect it and how we use AI.
Help
- What's newWhat's new at The Food Please on 18 and 19 October 2026: AI Waiter, credits, instant notifications, orders, photos, languages and privacy.
- Frequently asked questionsThe questions we get asked most.
- GlossaryEvery word in the dashboard, explained.
- Contact and supportHow to ask us for help and what to tell us so we can help you quickly.