Frequently asked questions

#Getting started and paying

#How much does it cost?

From 29.90 €/month + VAT for the «Menu & floor» plan (19.90 € with the founder price, for the first 30 venues to pay). There are three plans and single modules from 9.90 €/month. It's all in Plans, modules and prices.

#Do I need a card to try it?

No. «Menu & floor» has 14 days free, no card needed. The other plans are paid from day one, with a 30-day guarantee.

#What happens when the trial ends?

If you don't activate the plan, your menu is paused. Nothing is deleted: once you activate it, everything comes back instantly, with the same QR codes. See Your subscription and payments.

#Is there a minimum contract?

No. You can cancel whenever you like from Settings › Billing › Manage payment and invoices, and you keep everything until the end of the paid period.

#Do you charge commission on every order?

Not on orders. Only if you take payments through the app (Online payments module): 2 % to The Food Please + Stripe's fee on each online payment. Your customers pay your menu prices, with no surcharges.

#Where are my invoices from The Food Please?

In Settings › Billing › Manage payment and invoices. They're also emailed to you.

#The menu

#Do my customers need to download an app?

No. They scan the QR code with their camera and the menu opens in their phone's browser.

#How do I upload my menu?

In Menu › Dishes, ··· › Import menu: from a PDF, your website or by pasting the text. Photos and scanned PDFs can't be read yet. See Dishes.

#Can I change a price instantly?

Yes: ··· on the dish › Change price › Apply. It saves straight away.

#How do I mark a dish as sold out?

With the dish's round button or ··· › Sold out until tomorrow. It becomes available again on its own the next morning. Waiters have Menu › Sold out. See Sold out.

#Do I have to list allergens?

Yes: providing allergen information is the venue's legal obligation. The Food Please doesn't work them out: you mark and confirm them yourself, dish by dish. See Allergens.

#Can I have my menu in English?

Yes, automatic English is included. French, German, Italian and more come with the Multilingual menu module. The menu's buttons and the AI Waiter speak 8 languages. See Languages.

#Can I use my own domain?

Not from the dashboard. Your menu lives at yourvenue.thefoodplease.com.

#On the floor

#How do I place a test order?

Scan a table's QR code with your phone, add something and send it. Watch it arrive in Orders and in the kitchen. See Getting started.

#I don't hear anything / I'm not getting notifications

For sound, leave Orders or Kitchen open and tap the screen once. To get alerts even when the dashboard is closed, turn on notifications on that device (Settings › Notifications or the banner in Orders) and send a test notification. On iPhone, add the dashboard to your home screen first. See Notifications.

#How do I set up a tablet in the kitchen?

Open the dashboard on the tablet and tap Kitchen. To leave it fixed without your account, use Kitchen mode. See Kitchen screen.

#Can I keep using my card machine?

Yes. You take payment with your usual card machine and confirm «Paid by card» in the dashboard. It isn't connected to the dashboard.

#Can I keep my usual POS?

Yes. The Food Please works alongside it: in the Report you have «Collected in The Food Please» to enter in your POS. If you ever invoice with us, turn on invoicing the same day you stop using your previous POS (see Invoices).

#What happens if the internet goes down?

The dashboard warns you with the «Offline» banner: you see whatever last loaded and that device won't show new orders until the connection is back. Your customers order on their phone's data. If the owner turns on «Offline POS (beta)» in Settings, the POS keeps going: you open tables, take orders, take cash or log the card terminal and move cash, and it's sent by itself once you're back online. Cloud printers don't print kitchen tickets without internet. See No internet: the POS keeps going.

#When do I receive the money from online payments?

Each payment goes into your Stripe account and Stripe pays it out to your bank on its schedule. You can see it in your Stripe dashboard.

#AI Waiter and credits

#Can the AI Waiter make up an allergen?

No: it only uses what you mark on the menu. If a dish doesn't have its allergens marked, it says it doesn't have that information. Even so, it always reminds guests to confirm serious allergies with the staff.

#What happens if the AI Waiter uses up its 300 answers for the month?

Each extra answer uses 1 credit. With no credits, it carries on in basic mode with the quick buttons and your menu, without the customer seeing any notice. See Suggested sales and what guests ask.

#Do credits expire?

No. See Credits.

#Can I try the AI Waiter before paying?

Yes: you get 20 free tries with your menu in the dashboard. See Try it and turn it on.

#Your account

#How do I give my waiters access?

With a PIN for each one, in Settings › Team. Don't share your password. See Team and permissions.

#How do I cancel or delete my venue?

Cancelling your plan: Settings › Billing › Manage payment and invoices. Deleting your venue: at the bottom of Billing, Delete my account and close the venue; it's deleted after 30 days and until then you can cancel it.

#Can I talk to a person?

Yes, on WhatsApp or by email. See Contact and support.