Stamp card

#What it's for

The good old stamp card («8th coffee free»), but on your customer's phone: it can't get lost, it can't be faked and at last you know who comes back. Every order from the menu adds a stamp automatically, and at the bar you stamp in a second.

It's part of the Loyalty module: 9.90 €/month or 99 €/year + VAT. It needs the customer club, which is already in your plan. It's included in the «Guests come back» and «Everything» plans. No free trial.

#Getting started

1. Go to Guests › Stamps and turn it on.
2. Choose the Reward (it comes set to «A free coffee») and how many stamps it takes. The usual is 8 or 10.
3. Leave the automatic stamp on: «One automatic stamp per menu order (max one every 3 h)».
4. Let people know about your card: in Stamp at the bar, tap Show QR on screen (to show it on a tablet or the phone at the bar: «Get your stamp card · Scan and join in 5 seconds») or Share link to send it via WhatsApp or Instagram.

#What your customer sees

• When they join the club, or right after ordering: «Save your stamp 🎁 · Leave your mobile and this order counts as your first stamp».
• Their card, in the club on your menu: «[your venue] card», «8 stamps = A free coffee», the boxes with their stamps and «N more for…».
• When it's complete: «🎉 Reward ready! Ask for your…».
• With Show my card at the bar they get a QR code for you to scan.

#Adding stamps

#Automatically, with every order

If the customer is in the club and orders from the menu, a stamp is added automatically, at most one every 3 hours. If they join right after ordering, that order counts as their first stamp.

#By hand, at the bar

For people who order at the bar or pay at the venue:

1. In Guests › Customers, tap Stamp. «Stamp by phone» opens.
2. Type the Customer's mobile. If they're already in your club, they appear in the list; if they're new, add their name too: they're signed up when you stamp.
3. Choose how many stamps (1 to 5) and tap Stamp. You'll see, for example, «1 stamp for Ana · 5/8».

You can also tap +1 stamp on a customer's row or profile.

#Redeeming the reward

1. When a customer completes their card, you'll see «[name] has earned a reward!». In Customers, the «Close to reward» group shows who's nearly there.
2. Open their card (+1 stamp on their row or profile). You'll see «1 reward ready: A free coffee».
3. Give them their reward and tap Redeem reward. The reward's stamps are taken off; any extra stamps they had are kept.

#Your figures

In Guests › Customers, with Loyalty on, you see «With stamps», «Stamps 30 d», «Rewards 30 d» and «Near reward». In Your business, the stamps given and rewards redeemed.

#Tips

• A reward that's easy to understand and cheap for you: a coffee, a small beer, a house dessert.
• 8 stamps for something small, 6 for something pricier. You can change it whenever you like.
• Ask your team to offer the card when taking payment: «Shall I add your stamp?».

#Common problems